Support that actually does things.

Real people who know the infrastructure because they built it. No ticket spam, real attention, honest answers.

Support tiers Get in touch Documentation

Support tiers

Many common questions are answered in our documentation. Check there first, it might save you time.

Read the docs

Standard

Free

Platform issues: billing, panel, outages, account problems. Included with every server.

Billing & invoicing
Panel access issues
Outage reports
Account management

Priority

Monthly add-on

Support that keeps up when you need it. Faster replies, weekend cover, and your tickets move to the front of the queue. Added on top of any server.

Faster response times
Weekend coverage
Priority ticket queue
Everything in Standard

Enterprise

Coming later

Custom B2B contracts for larger clients. Coming later.

Custom B2B contracts
Tailored to your project
Everything in Priority
Details to come

On-demand

Fixed quote

Need one-off help such as migrations, mod or plugin troubleshooting, initial setup, or performance tuning? We give you a fixed-price quote, you approve it, we do the work. This is quoted per ticket, not a subscription tier.

Server migrations
Mod & plugin troubleshooting
Initial setup & configuration
Performance tuning

Get in touch

DISCORD

Fastest

Join our Discord for community help and direct support from the team via chat, screen sharing, or video calls.

Join Discord

WEB TICKETS

24–48h response

For private or priority support, submit a ticket through our store. Best for on-demand quotes and private requests.

Submit Ticket

EMAIL

Up to 1 week

For non-urgent requests outside the scope of regular support.

Send Email [email protected]

To access the support channel, you must link your Discord account to your LBC account.