Support

Support that actually does things

Real people who know the infrastructure because they built it. No ticket spam, real attention, honest answers.

No generic replies. Every request gets real attention from people who know what they're doing.

Fixed tiers, fixed quotes. You know exactly what you're paying before any work starts.

"We can't do this" is a valid answer. We'd rather be upfront than overpromise.

Support tiers

Platform issues: billing, panel, outages, account problems. Included with every server.

Need a hand with something specific? We give you a fixed-price quote, you approve it, we do the work. No surprises.

Many common questions are answered in our documentation. Check there first - it might save you time.

Read the docs

Join our Discord for community help and direct support from the team via chat, screen sharing, or video calls.

For private or priority support, submit a ticket through our store. Best for on-demand quotes and private requests.

For non-urgent requests outside the scope of regular support.

To access the support channel, you must link your Discord account to your LBC account.